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  1. 3909 - Support
  2. Papers, Please
  3. Common Issues

Common Issues

Common problems and possible solutions

  • The game doesn't start
  • The game has no audio
  • [SPOILERS] How does the double-click booth inspection upgrade work?
  • [SPOILERS] During the attack on Day 31, the game goes directly to the menu and doesn't show an ending.
  • [SPOILERS] I keep getting citations for denying Altan residents after confiscating their passport.
  • [SPOILERS] I get arrested on Day 26 every time!
  • [SPOILERS, iPad] The Arskickers banner is stuck on the wall and I can't return it.
  • [SPOILERS] I'm stuck on day 3. One entrant won't give me any papers.
  • I bought the game on your website but haven’t received a download email.
  • [DESKTOP] While playing windowed, mis-clicking the stamp bar and moving the window border instead shrinks the game's display to a tiny box.
  • [DESKTOP] The game window doesn't fit onscreen or it's much too small.
  • [DESKTOP] There's a black border around the screen.
  • [DESKTOP] The game crashes when clicking "SLEEP" on the night screen to go to the next day. (Or when deleting a save).
  • [WINDOWS] The game starts up but shows only a black screen (the music may or may not be audible).
  • [WINDOWS] The game lags or crashes randomly
  • [WINDOWS] The game doesn't save progress.
  • [WINDOWS] The game quits immediately on startup with a Runtime Error which reports: "The application tried to terminate the runtime in an unusual way".
  • [WINDOWS] When installing the game, the installer complains: "Installation Directory must be on a local hard drive"
  • [WINDOWS XP] The game window minimizes automatically.
  • [MAC] A message appears: "PapersPlease can't be opened because it is from an unidentified developer."
  • [STEAM] Achievements are not awarded when collecting tokens or reaching endings.
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